1. Introduction
Ace Trainer Digital LLC (“we,” “us,” or “Company”) operates the Ace Trainer Digital platform (“Service”). This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.
2. Information We Collect
2.1 Information You Provide
- Account data — email address, display name, and password when you register
- Payment data — billing information processed through Stripe; we do not store full credit card numbers on our servers
- Shipping data — name and mailing address if you request physical delivery of cards
- Communications — messages you send via live chat or customer support
2.2 Information Collected Automatically
- Usage data — pages visited, features used, Pack openings, and timestamps
- Device data — browser type, operating system, IP address, and device identifiers
- Cookies & similar technologies — session cookies for authentication and analytics cookies to improve the Service (see Section 7)
2.3 Third-Party Sources
If you sign in with a third-party provider (e.g., Google), we receive basic profile information (name, email, avatar) as authorized by you during the OAuth flow.
3. How We Use Your Information
- Operate, maintain, and improve the Service
- Process transactions and manage your wallet balance
- Verify identity for fraud prevention and regulatory compliance
- Send transactional emails (receipts, shipping updates, account alerts)
- Respond to customer support inquiries
- Aggregate and anonymize data for analytics, pricing models, and business intelligence
- Enforce our Terms of Service and prevent abuse
4. How We Share Your Information
We do not sell your personal information. We may share data with:
- Payment processors — Stripe receives billing details to process your transactions
- Hosting & infrastructure — Vercel (web hosting), Supabase (database & auth), and Railway (background workers) process data on our behalf
- Shipping carriers — name and address are shared when you request physical delivery
- Analytics providers — anonymized usage data may be shared with analytics services
- Legal obligations — we may disclose information when required by law, subpoena, or government request, or to protect our rights and safety
5. Data Retention
We retain your account data for as long as your account is active. Transaction records are kept for at least 7 years to comply with financial reporting obligations. If you delete your account, we remove personal data within 30 days, except where retention is required by law. Anonymized and aggregated data may be retained indefinitely.
6. Data Security
We use industry-standard measures to protect your information, including TLS encryption in transit, encrypted storage at rest, row-level security policies in our database, and regular access reviews. No system is perfectly secure, and we cannot guarantee absolute security.
7. Cookies
We use the following types of cookies:
- Essential cookies — required for authentication and core functionality
- Analytics cookies — help us understand usage patterns and improve the Service
You can disable non-essential cookies through your browser settings. Disabling essential cookies may prevent you from using certain features.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, email us at privacy@acetrainerdigital.com. We will respond within 30 days.
9. Children’s Privacy
The Service is not directed to anyone under 18. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child under 18, we will delete it promptly.
10. International Transfers
Your data may be processed in the United States and other countries where our service providers operate. By using the Service, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country of residence.
11. California Residents (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of the sale of personal information. We do not sell personal information. To make a request, contact us at privacy@acetrainerdigital.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Service. Your continued use after changes take effect constitutes acceptance of the revised policy.
13. Contact
For privacy-related questions or requests, contact us at privacy@acetrainerdigital.com.